Dental Emergency During Coronavirus Closure? Here’s What to Do

dental emergency

As we continue to leave our office temporarily closed to combat the spread of coronavirus, we’re reaching out to let our patients know that we are still your resource for dental emergencies.

This means that we are currently not accepting appointments for routine/preventive care; however, members of our team are in the office Monday through Thursday from noon to 4 p.m. to take your calls and answer questions. Outside of those hours, our answering service is available and will connect you to us right away if you have a dental emergency.

In the event that your child has a dental emergency, please follow these steps:

  1. Please refrain from going straight to the emergency room. It’s imperative that we allow our healthcare heroes to dedicate their time and attention to the coronavirus crisis response.
  2. Call our office at 331-9477. If we are in the office, we will do a phone screening to determine next steps specific to your emergency. If we’re not in the office, our answering service will do this screening and connect you to us right away if they determine this is an emergency.
  3. If you are calling us and there is a dental problem that is readily visible (swelling, redness, missing tooth, etc.), please take a picture and be prepared to send it to us.
  4. We’ll also be checking our non-emergency voicemail messages regularly and will return messages as soon as possible.

Should you be directed to come into the office, please know that we have procedures in place to ensure your safety.

  1. You will be asked to wash your hands or use hand sanitizer upon entering our office.
  2. We will be limiting the amount of time spent in the waiting room and asking that you abide by the 6-feet-apart rule.
  3. You are welcome to remain in your vehicle while waiting for your appointment. Just call us when you get here, and we’ll text you when we’re ready for you to come in.
  4. It’s highly encouraged that grandparents or those with compromised immune systems remain in the car for the duration of the appointment. A staff member will walk your child to and from your car for their appointment.
  5. All of our toys and games have been removed from our office.
  6. All chairs, tools and surfaces will be sanitized in between each patient.

We regret that closing our office to routine/preventive care has become necessary, but it is critical that we do our part to #flattenthecurve. Thank you for understanding, and we’ll keep you updated as we learn more about this evolving situation. Stay healthy and don’t forget your dental routine, everyone!

 

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